Support

Symptom. Cause. Fix.

Find answers fast. Search by topic or browse by category.

AI Agents

Exit Management (Ratchet Stop)

Fees & Rewards

Funds & Wallet

Getting Started

Popular this week

Most-read articles

support

Personal Agent Troubleshooting

What to do when your Personal Agent is slow, erroring, or not responding — and why these are handled on Senpi's side.

supportguide

Reviewing Your Agent's Decisions & Trades

How to see what your agent did and why, and how to get an honest review of your closed trades — just by asking.

supportspec

Senpi Personal Agents: Overview

What a Senpi Personal Agent is, how it's hosted and managed by Senpi, and how it trades on Hyperliquid on your behalf — no keys, no infrastructure.

supportspec

Ratchet Stop: Automatic Position Protection

How Senpi's Ratchet Stop protects your positions automatically — loss protection, profit trailing, and staying protected even if your agent is offline.

supportspec

Fees & Loyalty Tiers

Senpi's per-trade fees, how loyalty tiers lower them, funding rates, and referral earnings.

supportspec

Funding, Deposits & Withdrawals

How to fund Senpi with USDC, which chains are supported, how auto-bridging and the unified Hyperliquid account work, and how withdrawals and fees work.

Want to learn instead? Browse Learn