Personal Agent Troubleshooting
Updated Aug 13, 2026 · 2 min read
What to do when your Personal Agent is slow, erroring, or not responding - and why these are handled on Senpi's side.
Your Personal Agent is hosted and managed by Senpi, so timeouts, API errors, long waits, and rate limits are on Senpi's side - there's nothing to fix on your machine.
If your agent is responding fine but a strategy has not traded, that is a different problem - start with why hasn't my strategy traded yet.
Do this first
- 1
One fresh session
log out and back in, or start a new chat
- 2
Note the exact error
copy the message text and roughly when it started
- 3
Report it
via the senpi.ai support chat
You don't need to send prompts, strategy text, or transcripts - the team has server-side visibility into what your agent was doing. Just describe the issue.
Common messages
"LLM request timed out" / long waits / API errors.
Cause
Senpi hosts and manages your agent, so timeouts, long waits and API errors come from Senpi's side rather than from anything you configured.
Fix
These are Senpi-side (managed infrastructure; beta rate limits are tuned per user). Try one fresh session; if it persists, report the exact error text and when it started.
"User not authorised" / "limited access."
Cause
Senpi accounts have no permission levels, and authentication on a managed agent is automatic, so this is never a permissions problem on your account.
Fix
Senpi accounts have no permission levels, so this is never a permissions problem on your side. On a managed agent, authentication is automatic - report it like any other error rather than changing any settings.
The agent asks for your wallet keys or private keys.
Cause
Your agent never needs your keys to trade. A request for them is either a confused prompt or an impersonation attempt.
Fix
It never needs them - this is a confused prompt or a scam. Never share your keys. Start a fresh session and report it.
Senpi will never DM you first on Telegram, and no one legitimate will ever ask for your seed phrase or private key - in any channel.
Related articles
Senpi Personal Agents: Overview
What a Senpi Personal Agent is, how it's hosted and managed by Senpi, and how it trades on Hyperliquid on your behalf - no keys, no infrastructure.
Reviewing Your Agent's Decisions & Trades
How to see what your agent did and why, and how to get an honest review of your closed trades - just by asking.
Why hasn't my strategy traded yet?
A funded strategy that has not opened a position is usually waiting on one of five things. How to tell selective from stuck, and what to check first.